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2006 User Survey Results: Overall Satisfaction and Importance
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Overall Satisfaction with NERSC
7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | Change from 2005 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |||||
| OVERALL: Consulting and Support Services | 4 | 8 | 7 | 58 | 159 | 236 | 6.53 | 0.85 | -0.20 | ||
| OVERALL: Satisfaction with NERSC | 2 | 9 | 3 | 8 | 99 | 128 | 249 | 6.31 | 1.01 | 0.11 | |
| OVERALL: NERSC security | 2 | 1 | 7 | 9 | 10 | 72 | 134 | 235 | 6.30 | 1.11 | -0.31 |
| OVERALL: Network connectivity | 8 | 10 | 19 | 69 | 124 | 230 | 6.27 | 1.02 | -0.18 | ||
| OVERALL: Available computing hardware | 3 | 5 | 29 | 108 | 92 | 237 | 6.19 | 0.82 | 0.30 | ||
| OVERALL: Mass storage facilities | 4 | 17 | 13 | 52 | 86 | 172 | 6.16 | 1.08 | -0.16 | ||
| OVERALL: Hardware management and configuration | 2 | 2 | 3 | 17 | 14 | 86 | 89 | 213 | 6.07 | 1.15 | 0.09 |
| OVERALL: Software management and configuration | 8 | 19 | 17 | 65 | 89 | 198 | 6.05 | 1.13 | -0.17 | ||
| OVERALL: Available software | 6 | 24 | 22 | 85 | 82 | 219 | 5.97 | 1.08 | -0.22 | ||
| OVERALL: Data analysis and visualization facilities | 2 | 4 | 32 | 20 | 47 | 23 | 128 | 5.37 | 1.22 | -0.28 | |
How important to you is?
3=Very, 2=Somewhat, 1=Not important
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | ||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | ||||
| OVERALL: Satisfaction with NERSC | 31 | 202 | 233 | 2.87 | 0.34 | |
| OVERALL: Available computing hardware | 3 | 31 | 189 | 223 | 2.83 | 0.41 |
| OVERALL: Consulting and Account Support services | 4 | 52 | 167 | 223 | 2.73 | 0.48 |
| OVERALL: Network connectivity | 5 | 49 | 159 | 213 | 2.72 | 0.50 |
| OVERALL: Hardware management and configuration | 7 | 68 | 122 | 197 | 2.58 | 0.56 |
| OVERALL: Software management and configuration | 10 | 75 | 104 | 189 | 2.50 | 0.60 |
| OVERALL: Available software | 9 | 90 | 109 | 208 | 2.48 | 0.58 |
| NERSC security | 21 | 83 | 121 | 225 | 2.44 | 0.66 |
| OVERALL: Mass storage facilities | 31 | 71 | 80 | 182 | 2.27 | 0.74 |
| OVERALL: Data analysis and visualization facilities | 54 | 57 | 45 | 156 | 1.94 | 0.80 |
