| |
NERSC 2002 User Survey Results: All Satisfaction Questions
and Changes from Previous Years
2002 User Survey Results: All Satisfaction Questions
and Changes from Previous Years
Legend:
| Satisfaction | Average
Score |
|---|
| Very Satisfied | 6.5 - 7 |
| Mostly Satisfied | 5.5 - 6.4 |
| Somewhat Satisfied | 4.5 -
5.4 |
|
How Satisfied are you? (sorted by Average Score)
Topics from the Overall Satisfaction with NERSC section are indicated in bold; they tend to be
answered by more users and rated
lower than the topics in the ensuing sections that rate specific areas in more detail.
| Topic | No. of Responses |
Average Score |
|---|
| SP: Uptime | 176 | 6.56 |
| Consulting: Timely Response | 207 | 6.51 |
| HPSS: Reliability | 127 | 6.51 |
| PDSF: Uptime | 41 | 6.51 |
| T3E: Uptime | 62 | 6.48 |
| Consulting: Techical Advice | 205 | 6.47 |
| PVP: Fortran Compilers | 34 | 6.47 |
| PDSF: C/C++ Compilers | 35 | 6.46 |
| PDSF: Fortran Compilers | 22 | 6.45 |
| T3E: Fortran Compilers | 49 | 6.45 |
| Consulting: Time to Solve Problems | 198 | 6.40 |
| Consulting: Response to Special Requests | 136 | 6.40 |
| Consulting: Followup | 188 | 6.39 |
| Account Support Services | 240 | 6.38 |
| HPSS: Overall | 142 | 6.39 |
| PDSF: User Environment | 39 | 6.38 |
| SP: Overall | 187 | 6.38 |
| HPSS: Uptime | 125 | 6.37 |
| SP: Fortran Compilers | 125 | 6.37 |
| HPSS: Performance | 126 | 6.35 |
| Overall Satisfaction with NERSC | 285 | 6.32 |
| PVP: Uptime | 39 | 6.31 |
| Consulting Services | 229 | 6.30 |
| PDSF: Overall | 46 | 6.26 |
| Web: Accuracy | 202 | 6.25 |
| PDSF: Software Libraries | 29 | 6.24 |
| T3E: User Environment | 54 | 6.24 |
| Training: New User's Guide | 138 | 6.21 |
| PDSF: Applications | 29 | 6.21 |
| Web: Timeliness | 181 | 6.20 |
| PDSF: Running Interactively | 39 | 6.18 |
| Software Maintenance & Configuration | 202 | 6.17 |
| Web: Running Jobs | 198 | 6.15 |
| PVP: User Environment | 34 | 6.15 |
| T3E: Software Libraries | 39 | 6.13 |
| SP: User Environment | 165 | 6.12 |
| T3E: Overall | 72 | 6.11 |
| SP: C/C++ Compilers | 76 | 6.11 |
| Hardware Management & Configuration | 210 | 6.10 |
| HPCF Website | 224 | 6.09 |
| SP: Software Libraries | 119 | 6.09 |
| Network Connectivity | 230 | 6.07 |
| PVP: Overall | 47 | 6.06 |
| Mass Storage Facilities | 205 | 6.04 |
| T3E: C/C++ Compilers | 25 | 6.04 |
| PDSF: Tools & Utilities | 28 | 6.04 |
| PDSF: SW Bug Resolution | 24 | 6.00 |
| NIM Interface | 91 | 6.00 |
| PVP: I/O | 27 | 6.00 |
| Available Software | 243 | 5.98 |
| Training: Online Tutorials | 108 | 5.97 |
| Available Computing Hardware | 242 | 5.97 |
| T3E: Tools & Utilities | 35 | 5.97 |
| PDSF: Queue Structure | 39 | 5.97 |
| SP: I/O | 143 | 5.97 |
| Web: SP Pages | 181 | 5.96 |
| Web: Software Pages | 168 | 5.96 |
| HPSS: User Interface | 130 | 5.95 |
| Consulting: Online Web Interface | 109 | 5.94 |
| PVP: C/C++ Compilers | 14 | 5.93 |
| SP: Queue Structure | 165 | 5.92 |
| Web: T3E Pages | 84 | 5.89 |
| Training: Web Pages | 99 | 5.89 |
| Web: Programming Info | 178 | 5.85 |
| T3E: SW Bug Resolution | 26 | 5.85 |
| Web: File Storage Pages | 114 | 5.84 |
| Allocations Process | 194 | 5.84 |
| T3E: SW Applications | 31 | 5.84 |
| PVP: Ability to Run Interactively | 33 | 5.82 |
| Web: PDSF | 37 | 5.81 |
| Web: Finding Info | 229 | 5.80 |
| SP: Tools & Utilities | 113 | 5.80 |
| T3E: Perf. & Debugging Tools | 32 | 5.78 |
| T3E: Queue Structure | 56 | 5.76 |
| SP: SW Applications | 90 | 5.70 |
| PVP: Queue Structure | 36 | 5.69 |
| T3E: I/O | 47 | 5.68 |
| Web: Searching | 175 | 5.66 |
| PDSF: I/O | 38 | 5.63 |
| PVP: SW Libraries | 28 | 5.61 |
| PVP: SW Bug Resolution | 15 | 5.60 |
| SP: SW Bug Resolution | 78 | 5.59 |
| PVP: Tools & Utilities | 21 | 5.57 |
| Web: PVP Pages | 55 | 5.55 |
| SP: Perf. & Debug Tools | 112 | 5.49 |
| SP: Ability to Run Interactively | 150 | 5.47 |
| PVP: SW Applications | 16 | 5.44 |
| Viz Server: Escher | 9 | 5.44 |
| SP: Batch Wait Time | 175 | 5.41 |
| Math Server: Newton | 8 | 5.38 |
| PVP: Perf. & Debug Tools | 18 | 5.33 |
| Training: Slides from Classes | 60 | 5.33 |
| PDSF: Perf. & Debug Tools | 28 | 5.25 |
| T3E: Batch Wait Time | 61 | 5.23 |
| Training: Classes | 40 | 5.12 |
| Training: Overall | 103 | 4.99 |
| Visualization Services | 94 | 4.83 |
| PVP: Batch Wait Time | 35 | 4.77 |
|
How Satisfied are you? (sorted by Number of Responses)
This ordering helps to indicate which services are used most by users (and is probably a better
indicator than the services clicked for the question What NERSC resources do you use?
| Topic | No. of Responses |
Average Score |
|---|
| Overall Satisfaction with NERSC | 285 | 6.32 |
| Available Software | 243 | 5.98 |
| Account Support Services | 240 | 6.38 |
| Available Computing Hardware | 242 | 5.97 |
| Network Connectivity | 230 | 6.07 |
| Consulting Services | 229 | 6.30 |
| Web: Finding Info | 229 | 5.80 |
| HPCF Website | 224 | 6.09 |
| Hardware Management & Configuration | 210 | 6.10 |
| Consulting: Timely Response | 207 | 6.51 |
| Consulting: Techical Advice | 205 | 6.47 |
| Mass Storage Facilities | 205 | 6.04 |
| Web: Accuracy | 202 | 6.25 |
| Software Maintenance & Configuration | 202 | 6.17 |
| Consulting: Time to Solve Problems | 198 | 6.40 |
| Web: Running Jobs | 198 | 6.15 |
| Allocations Process | 194 | 5.84 |
| Consulting: Followup | 188 | 6.39 |
| SP: Overall | 187 | 6.38 |
| Web: Timeliness | 181 | 6.20 |
| Web: SP Pages | 181 | 5.96 |
| Web: Programming Info | 178 | 5.85 |
| SP: Uptime | 176 | 6.56 |
| Web: Searching | 175 | 5.66 |
| SP: Batch Wait Time | 175 | 5.41 |
| Web: Software Pages | 168 | 5.96 |
| SP: User Environment | 165 | 6.12 |
| SP: Queue Structure | 165 | 5.92 |
| SP: Ability to Run Interactively | 150 | 5.47 |
| SP: I/O | 143 | 5.97 |
| HPSS: Overall | 142 | 6.39 |
| Training: New User's Guide | 138 | 6.21 |
| Consulting: Response to Special Requests | 136 | 6.40 |
| HPSS: User Interface | 130 | 5.95 |
| HPSS: Reliability | 127 | 6.51 |
| HPSS: Performance | 126 | 6.35 |
| HPSS: Uptime | 125 | 6.37 |
| SP: Fortran Compilers | 125 | 6.37 |
| SP: Software Libraries | 119 | 6.09 |
| Web: File Storage Pages | 114 | 5.84 |
| SP: Tools & Utilities | 113 | 5.80 |
| SP: Perf. & Debug Tools | 112 | 5.49 |
| Consulting: Online Web Interface | 109 | 5.94 |
| Training: Online Tutorials | 108 | 5.97 |
| Training: Overall | 103 | 4.99 |
| Training: Web Pages | 99 | 5.89 |
| Visualization Services | 94 | 4.83 |
| NIM Interface | 91 | 6.00 |
| SP: SW Applications | 90 | 5.70 |
| Web: T3E Pages | 84 | 5.89 |
| SP: SW Bug Resolution | 78 | 5.59 |
| SP: C/C++ Compilers | 76 | 6.11 |
| T3E: Overall | 72 | 6.11 |
| T3E: Uptime | 62 | 6.48 |
| T3E: Batch Wait Time | 61 | 5.23 |
| Training: Slides from Classes | 60 | 5.33 |
| T3E: Queue Structure | 56 | 5.76 |
| Web: PVP Pages | 55 | 5.55 |
| T3E: User Environment | 54 | 6.24 |
| T3E: Fortran Compilers | 49 | 6.45 |
| PVP: Overall | 47 | 6.06 |
| T3E: I/O | 47 | 5.68 |
| PDSF: Overall | 46 | 6.26 |
| PDSF: Uptime | 41 | 6.51 |
| Training: Classes | 40 | 5.12 |
| PDSF: User Environment | 39 | 6.38 |
| PVP: Uptime | 39 | 6.31 |
| PDSF: Running Interactively | 39 | 6.18 |
| T3E: Software Libraries | 39 | 6.13 |
| PDSF: Queue Structure | 39 | 5.97 |
| PDSF: I/O | 38 | 5.63 |
| Web: PDSF | 37 | 5.81 |
| PVP: Queue Structure | 36 | 5.69 |
| PDSF: C/C++ Compilers | 35 | 6.46 |
| T3E: Tools & Utilities | 35 | 5.97 |
| PVP: Batch Wait Time | 35 | 4.77 |
| PVP: Fortran Compilers | 34 | 6.47 |
| PVP: User Environment | 34 | 6.15 |
| PVP: Ability to Run Interactively | 33 | 5.82 |
| T3E: Perf. & Debugging Tools | 32 | 5.78 |
| T3E: SW Applications | 31 | 5.84 |
| PDSF: Software Libraries | 29 | 6.24 |
| PDSF: Applications | 29 | 6.21 |
| PDSF: Tools & Utilities | 28 | 6.04 |
| PVP: SW Libraries | 28 | 5.61 |
| PDSF: Perf. & Debug Tools | 28 | 5.25 |
| PVP: I/O | 27 | 6.00 |
| T3E: SW Bug Resolution | 26 | 5.85 |
| T3E: C/C++ Compilers | 25 | 6.04 |
| PDSF: SW Bug Resolution | 24 | 6.00 |
| PDSF: Fortran Compilers | 22 | 6.45 |
| PVP: Tools & Utilities | 21 | 5.57 |
| PVP: Perf. & Debug Tools | 18 | 5.33 |
| PVP: SW Applications | 16 | 5.44 |
| PVP: SW Bug Resolution | 15 | 5.60 |
| PVP: C/C++ Compilers | 14 | 5.93 |
| Viz Server: Escher | 9 | 5.44 |
| Math Server: Newton | 8 | 5.38 |
|
2001 to 2002 Changes:
The following are statistically significant changes for responses to questions common to the
2001 and 2002 user surveys.
| Topic |
2002 Score |
2001 Score | Change |
|---|
| SP: Uptime |
6.56 | 5.53 | +1.03 |
| SP: Perf. & Debugging Tools |
5.49 | 4.69 | +0.80 |
| SP: Ability to Run Interactively |
5.47 | 4.71 | +0.76 |
| SP: Queue Structure |
5.92 | 5.19 | +0.73 |
| SP: Overall |
6.38 | 5.82 | +0.56 |
| SP: Batch Wait Time |
5.41 | 4.92 | +0.49 |
| SP: Fortran Compilers |
6.36 | 5.96 | +0.40 |
| T3E: Queue Structure |
5.76 | 5.36 | +0.40 |
| SP: C/C++ Compilers |
6.11 | 5.72 | +0.39 |
| T3E: Tools & Utilities |
5.97 | 5.65 | +0.32 |
| Visualization Services |
4.83 | 4.51 | +0.32 |
| SP: I/O |
5.97 | 5.67 | +0.30 |
| Hardware Maintenance & Config. |
6.10 | 5.82 | +0.28 |
| Training: New User's Guide |
6.21 | 5.94 | +0.27 |
| T3E: Uptime |
6.48 | 6.22 | +0.26 |
| Software Maintenance & Config. |
6.17 | 5.92 | +0.25 |
| Web: SP Pages |
5.96 | 5.78 | +0.18 |
| Available Software |
5.98 | 5.81 | +0.17 |
| Allocations Process |
5.84 | 6.00 | -0.16 |
| PVP: Perf. & Debugging Tools |
5.33 | 6.06 | -0.73 |
|
1999 to 2002 Changes:
The following are statistically significant changes for responses to questions common to the
1999 and 2002 user surveys (1999 was prior to the SP's arrival at NERSC).
| Topic |
2002 Score |
1999 Score | Change |
|---|
| PVP: Overall |
6.06 | 5.05 | +1.01 |
| PVP: Batch Wait Times |
4.77 | 3.95 | +0.82 |
| PVP: Queue Structure |
5.69 | 5.03 | +0.66 |
| PVP: Ability to Run Interactively |
5.82 | 5.18 | +0.64 |
| Visualization Services |
4.83 | 4.37 | +0.46 |
| HPSS: Performance |
6.35 | 5.90 | +0.45 |
| T3E: I/O |
5.68 | 5.23 | +0.45 |
| PVP: I/O |
6.00 | 5.56 | +0.44 |
| PVP: Fortran Compilers |
6.47 | 6.04 | +0.43 |
| Hardware Maintenance & Config. |
6.10 | 5.71 | +0.39 |
| T3E: Queue Structure |
5.76 | 5.47 | +0.29 |
| Software Maintenance & Config. |
6.17 | 5.89 | +0.28 |
| HPSS: Overall |
6.39 | 6.12 | +0.27 |
| T3E: Fortran Compilers |
6.45 | 6.20 | +0.25 |
| HPCF Website |
6.09 | 5.87 | +0.22 |
| T3E: Uptime |
6.48 | 6.26 | +0.22 |
| Web: Timeliness of Info |
6.20 | 5.99 | +0.21 |
| Consulting: Timely Response |
6.51 | 6.64 | -0.13 |
| Consulting: Overall |
6.30 | 6.58 | -0.28 |
| Training: Slides from Classes |
5.33 | 5.95 | -0.62 |
| PVP: Software Libraries |
5.61 | 6.40 | -0.81 |
| Training: Classes |
5.12 | 6.19 | -1.07 |
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Next:
Visualization and Grid Computing
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