Franklin job refunds due to Franklin instability

From: Francesca Verdier (fverdier_at_lbl.gov)
Date: 02/06/2008

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Dear Franklin users,

NERSC has refunded one half of your Franklin charges to date, with a cap 
of 500,000 hours refunded, to compensate for the instability Franklin 
has been experiencing for the past month.  We recognize that this level 
of instability is not acceptable, and are working very hard with Cray to 
stabilize the system.  Several changes have already been implemented, 
and more are going in during today's maintenance.  We hope that this 
refund will encourage you to continue using Franklin!

Sincerely,

-- 
Francesca Verdier                     email: fverdier@lbl.gov
Associate Manager, NERSC Services     phone: 510-486-7193

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